Manuals

If you manufacture a product, be it a software package or an item of self-assembly furniture, do you also supply clear, unambiguous, illustrated instructions on how to install or construct it? Or are the end-users left to work it out for themselves, their inevitable frustration resulting in them forming a poor impression of your business?

If you provide even moderately complex products or services, do you also supply clear instructions how to operate them and a trouble-shooting guide for when things don't go as expected? If you don't, then are you really happy about the amount of time you spend on phone calls and making follow-up visits to your customer to explain how your product works?

As your businesses grows it will become necessary to train new staff so that they are aware of what they should be doing and how they should be doing it. The most effective way to achieve this is to have documented procedures and processes. Does your business have such procedures or are your new staff expected to "muddle through"? If you do have written procedures, are they clear, comprehensive and up to date? Or are they just rough notes that you prepared as an afterthought and handed out to new staff who then proceed to add their own notes in the margin to make them usable?

All of these issues can be addressed by concise, well-written manuals and - whether they are installation notes, user guides or procedural documents - we can create them for you in the format most suited to their use. For example:

Carruthers Back Office Solutions can help you with all your documentation requirements. Contact us for further details.

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